This topic collection helps you understand, analyze and resolve problems that you are having with your system i platform and products.
Sometimes you are able to resolve a problem on your own, other times you need to gather information to help the service technicians resolve your problem in a timely manner.
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- What's new for V5R4
This topic highlights changes made to this topic collection for V5R4.
- Printable PDF
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- How your system manages problems
You can use the problem-analysis functions that your system provides to manage both system-detected and user-defined problems. The structured problem management system helps you and your service provider quickly and accurately manage the problems when they occur on the system.
- Detecting problems
You can detect whether problems have occurred on your system in several ways. Most of the time, you receive a message or a system reference code (SRC), which reports the problem that has been detected to you. You can also use the message queues and logs to gather more information.
- Analyzing and handling problems
If you are experiencing problems with your system, you need to gather further information to analyze and handle the problems. A start problem analysis procedure can guide you through resolving the problem.
- Overview: Reporting problems
You need to know what information you should gather about the problem, how to report and track problems, and how to send a service request to IBM.
- Reference information
Reference information tells you more about messages, message queues, logs, CL commands, problem-handling menus, Authorized Program Analysis Reports (APARs), and how to determine the primary or alternative console.
- Related information for troubleshooting
Listed here are the product manuals and IBM® Redbooks™ (in PDF format), and information center topics that relate to the troubleshooting topic. You can view or print any of the PDFs.