Troubleshooting

 

This topic collection helps you understand, analyze and resolve problems that you are having with your system i platform and products.

Sometimes you are able to resolve a problem on your own, other times you need to gather information to help the service technicians resolve your problem in a timely manner.

By using the code examples, you agree to the terms of the Code license and disclaimer information.

  • What's new for V5R4
    This topic highlights changes made to this topic collection for V5R4.

  • Printable PDF
    Use this to view and print a PDF of this information.

  • How your system manages problems
    You can use the problem-analysis functions that your system provides to manage both system-detected and user-defined problems. The structured problem management system helps you and your service provider quickly and accurately manage the problems when they occur on the system.

  • Detecting problems
    You can detect whether problems have occurred on your system in several ways. Most of the time, you receive a message or a system reference code (SRC), which reports the problem that has been detected to you. You can also use the message queues and logs to gather more information.

  • Analyzing and handling problems
    If you are experiencing problems with your system, you need to gather further information to analyze and handle the problems. A start problem analysis procedure can guide you through resolving the problem.

  • Overview: Reporting problems
    You need to know what information you should gather about the problem, how to report and track problems, and how to send a service request to IBM.

  • Reference information
    Reference information tells you more about messages, message queues, logs, CL commands, problem-handling menus, Authorized Program Analysis Reports (APARs), and how to determine the primary or alternative console.

  • Related information for troubleshooting
    Listed here are the product manuals and IBM® Redbooks™ (in PDF format), and information center topics that relate to the troubleshooting topic. You can view or print any of the PDFs.