Portal Express, Version 6.0
Operating systems: i5/OS, Linux, Windows
Tools for troubleshooting and diagnostics
There are a number of tools and resources available to help you troubleshoot issues and resolve problems with this product. Some of those are described here. Since IBM® WebSphere® Portal Express runs with the IBM WebSphere Application Server, additional troubleshooting tools and techniques are described in the WebSphere Application Server documentation. These tools are intended to assist you in understanding how to best operate your solution, and how you might solve problems you and your users may encounter along the way. Should you require further assistance to resolve these issues, the tools described here will help you to identify and collect information which will be helpful when you do report these issues to IBM Support.
- IBM Support Assistant
IBM Support Assistant (ISA) provides quick access to product, education, and support resources that can help you answer questions and resolve problems with IBM software products on a, without needing to contact IBM Support. Different product-specific plug-ins let you customize IBM Support Assistant for the particular products you have installed. IBM Support Assistant can also collect system data, log files, and other information to help IBM Support determine the cause of a particular problem. - IBM Support Assistant Lite
IBM Support Assistant Lite for WebSphere Portal Express provides automatic data collection and symptom analysis support for problem determination scenarios. This tool (formerly known as the Automated Problem Determination tool) collects and analyzes information pertinent to a problem scenario to help identify the origin of the problem being encountered. - Logging and tracing
Parent topic:
Troubleshooting