Portal Express, Version 6.0
Operating systems: i5/OS, Linux, Windows
IBM Support Assistant
IBM® Support Assistant (ISA) provides quick access to product, education, and support resources that can help you answer questions and resolve problems with IBM software products on a, without needing to contact IBM Support. Different product-specific plug-ins let you customize IBM Support Assistant for the particular products you have installed. IBM Support Assistant can also collect system data, log files, and other information to help IBM Support determine the cause of a particular problem.
You can use IBM Support Assistant (ISA) to help you in the following ways:
- To search through IBM and non-IBM knowledge and information sources across multiple IBM products to answer a question or solve a problem
- To find additional information through product-specific Web resources; including product and support home pages, customer news groups and forums, skills and training resources and information about troubleshooting and commonly asked questions
- To extend your ability to diagnose product-specific problems with targeted diagnostic tools available via the Support Assistant
- To simplify collection of diagnostic data to help you and IBM resolve your problems (collecting either general or product/symptom-specific data)
- To help in reporting of problem incidents to IBM Support through a customized on-line interface, including the ability to attach the diagnostic data referenced above or any other information to new or existing incidents
Finally, you can use the built-in Updater facility to obtain support for additional software products and capabilities as they become available.