11.6.51 Operations: Find Payment

11.6.51 Operations: Find Payment

This section shows how to find a payment for an order that has been placed with the store.

1. From the Operations menu, select Find Payment to open the Order Search page.

2. Enter at least one of the following search criteria:

Merchant Select the store with which the order was placed.

Order Number

State Select one or more status categories.

Payment Type

Order Date After Enter a date before the order was submitted.

Order Date Before Enter a date after the order was submitted.

Order Amount Currency

Order Amount Greater than or equal to

Order Amount Less than or equal to

Account Select an account that correlates to the store, payment type, order number, and currency used.

To clear all of the fields, click Reset.

3. After the search criteria have been entered, click Search. This opens the Order Search Results page.

4. Select the check box next to each applicable order. The following actions can be taken on the payments, depending on their status:

Approve Selected Orders Approves the selected payments. See 11.6.38, Operations: Approve Payment.

Sale Selected Orders Approves and deposits the selected payments. Refer to 11.6.39, Operations: Sale Payment.

Deposit Selected Orders Deposits the selected payments. See 11.6.45, Operations: Deposit Payment.

5. Individual order details can be displayed by clicking the Order number link to display the Order details page.

The Order details page displays detailed information about the payment for the order and the cardholder who made the payment. Refer to the online help system for information about the displayed fields.

6. The following actions can be applied (depending on payment state):

Approve Approve the payment. Refer to Operations: Approve Payment for more about the approval of payments.

Sale Approve and deposit the payment. Refer to Operations: Sale Payment.

Credit Credit a refund payment. Refer to Operations: Credit Payment.

Deposit Deposit the payment. Refer to Operations: Deposit Payment.

Cancel Cancel the payment. Refer to 11.6.42, Operations: Cancel Payment.

Void Void the payment. Refer to 11.6.46, Operations: Void Payment.

Close Close the payment. Refer to 11.6.44, Operations: Close Payment.

Delete Delete the payment. Refer to 11.6.43, Operations: Delete Payment.

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