Operate > WebSphere Commerce Accelerator > Order management
Cancel an order
A customer can call a Customer Service Representative (CSR) and request that an order be canceled; the CSR then performs the cancel order function. A customer who wants to cancel an order before it is submitted can invoke the OrderCancelCmd command, and the order will be canceled.
Procedure
- Open WebSphere Commerce Accelerator.
- Find the order that to work with.
- Select the check box next to the order and click Cancel Order. A window opens.
- In the Comments scroll box, use the default text provided, or type another reason for canceling the order (for example, the customer has decided against the purchase).
- If payments have been deposited for order items contained in the order being canceled, then select the Execute payment refund check box. This action ensures that payments are refunded for the canceled order items, and that the cancellation completes properly.
- To e-mail this comment to customers, select the Send this comment to the customer check box. The E-mail address field is displayed. By default, this field is populated with the e-mail address specified during registration, if the customer has registered and has provided an e-mail address.
To change the default e-mail address, enter the new e-mail address in the E-mail address field.
- Click OK to change the status of the order to canceled. If you selected the comment option, the comment is sent to the customer.
Related concepts
Related tasks
Create an order for a registered customer