Operate > IBM Sales Center for WebSphere Commerce > Orders > Modify an order

Add an item to an order

This section explains how to add an item to an order.

Procedure

1. Log on to the IBM Sales Center.
   

2. Select a store.
   

3. Create an order or find an order to which to add items.
   

4. If this order has already been submitted, click Edit.

5. Go to the Order Items page.

6. For each item that to add:

   1. Click Add to create a new order item.

   2. Enter the SKU number in the Product Code field.

      Tip: Click the Find Product icon () to open a page that you can use to find and select an item.

   3. If the item requires that you select attributes, perform the following steps:

      1. Click Attributes.

      2. Select an attribute from each list.

      3. Click Inventory to open a page that you can use to check availability of this item in inventory.

      4. Click OK.

   4. Optional: To select a different contract price if one is available:

      1. Click the Contract cell.

      2. On the Contract Selection page, select a contract price and then click OK.

      If multiple contract prices are available to the customer, the lowest contract price is selected by default.

   5. Enter the requested quantity in the Quantity field.

   6. Optional: If the product is a dynamic kit, you can configure it by selecting More actions... then Configure.

   7. Click the Shipping Address cell. Select the item's destination from the list. Click the Add Shipping Address icon () to open a page that you can use to add a new shipping or billing address for the customer. Note that free gifts will be shipped to the primary address of the customer.

      In B2B stores, the CSR must Apply the order items before adding a new shipping address. If the contract does not allow shipping to the customer's address, then this address will not show up in shipping address list.

   8. Click the Shipping Carrier cell. Select the requested Shipping Carrier from the Shipping Carrier list. Note that free gifts will be shipped to the customer using the default shipping carrier.

      Tip: Click the Add Shipping Instructions icon () to open a page that you can use to add shipping instructions for the item.

   9. Enter the date that the customer would like the item shipped in the Requested shipping date field.

   10. Optional: Select the Unit Price cell and click the Override Price icon () to open a page that you can use to override the total item price if you are authorized to do so.

7. Optional: To request that two or more items ship together, perform one of the following actions:

   • Request that some items ship together.

   • Select Ship when complete to specify that the order should be shipped when all items are available.

8. Click the Apply button to apply the changes before clicking on the Payment page.

9. Modify the payment information to include the new order items.
   

10. Optional: Click Shipping to open a page that you can use to view the details of the shipping charges associated with the order and override the shipping charges if you are authorized to do so.

11. Optional: Click Adjustments to open a page that you can use to view the details of any adjustments to the order.

12. Optional: Select Confirm by e-mail to send an e-mail confirmation to the customer when the order is successfully processed.

13. Click Submit.

    If you are editing an order that has already been submitted, we will be prompted to add comments to the order describing the changes.

Related concepts

Orders

Related tasks

Modify an order

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