Operate > IBM Sales Center for WebSphere Commerce > Quotes > Add items to a quote
Ovveride a product price
You can negotiate with a customer and override the price of a product if you have the authority to do so. You can override a product price only within the limits that are set for you by the administrator if you do not want the order to be automatically blocked.
Procedure
- Log on to the IBM Sales Center.
- Select a store.
- Create or find the order or quote for which to override a product price.
- If this is an order and it has already been submitted, click Edit.
- If this is a quote and it has already been completed, create a new quote from it.
- Go to the Order Items or Quote Items page.
- For each item for which to override the price:
- Select the item in the table.
- Click the Override Price icon ().
If you do not have permission to override the price, an error dialog box displays.
- On the Product Price Override page:
- Execute one of the following actions:
- Enter a total price in the Enter negotiated value field in the Price column.
The actual discount applied by the IBM Sales Center to the price is based on the entry in this field.
- Enter an amount of discount off the price in the Enter negotiated value field in the Amount off column.
The amount entered or displayed in this field is only an estimate. The actual discount applied by the IBM Sales Center to the price is based on the negotiated price that is entered in the Price column.
- Enter a percent of discount off the price in the Enter negotiated value field in the Percent off column.
The amount entered or displayed in this field is only an estimate. The actual discount applied by the IBM Sales Center to the price is based on the negotiated price that is entered in the Price column.
If the value that you enter using any of these actions results in an override amount that exceeds the amount set for you by the administrator, a warning dialog box is displayed. If you decide to continue and click Yes, the order is blocked. The blocked order will have to be unblocked by an authorized person before it can be released to fulfillment.
- Select a reason for the discount from the Override reason list.
- Enter any comments that to add in the Comment field.
- Click OK.
- Modify the information in the remaining item-detail fields as necessary.
- Click the Apply button to apply the changes before clicking on the Payment page.
- Modify the payment information as necessary.
- Click Submit or Complete Quote.
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