Develop > Presentation layer > Customize IBM Sales Center > Communication services
Route an existing IBM Sales Center message to a new communication service
Communicate with the server is handled by a communication service. The request is prepared by the service request handlers and the specified communication service is invoked to send the request to the server. The response that is returned by the communication service is given back to the request handler so that it can be unmarshalled.
Procedure
- Create a new extension definition of the service requests extension point, giving the new definition a new ID. Because the change is limited to routing an existing message to a new communication service, the new service request declaration will be based on the default service request definition. All of the default IBM Sales Center service requests are declared in the plug-in manifest file (plugin.xml) of the com.ibm.commerce.telesales.core.impl plug-in. Examine this file to find the default declaration.
Tip: The requestHandlerClass attribute of the new declaration will be the base IBM Sales Center class. The commServiceId attribute will be changed to the ID of the new communication service.
- Set the commServiceId attribute of the extension definition to the ID of the new communication service.
- Use the system configurator extension point to indicate that the new extension definition will be used instead of the original definition.
Related concepts
Related tasks
Extend the IBM Sales Center communication service
Replace the default communication service