Develop > Presentation layer > Customize IBM Sales Center > Communication services
Replace the default communication service
Communicate with the server is handled by a communication service. The request is prepared by the service request handlers and the specified communication service is invoked to send the request to the server. This section explains how to replace the default communication service.
To replace the default communication service:
Procedure
- Define a new extension definition for the com.ibm.commerce.telesales.core.commServices extension point.
- Use the com.ibm.commerce.telesales.configurator extension point to indicate that the new communication service will be used instead of the default IBM Sales Center Web service:
com.ibm.commerce.telesales.services.TsCommunication=newCommServiceID
All of the IBM Sales Center actions that were previously using the default IBM Sales Center communication service will now use your new communication service.
Related concepts
Related tasks
Extend the IBM Sales Center communication service
Route an existing IBM Sales Center message to a new communication service