Select another shipping address for an order

If the customer did not specify a shipping address or method when the order was created, but wants to specify an address now, follow the steps below. For example, software downloaded from the Internet does not require a shipping address; however, if the customer requests that a CD-ROM be delivered instead, then a shipping address is required.

Depending on the terms stipulated in the customer's contract, you might not have the authority to change the shipping address for the order, or create a new one. If this is the case, then the information on this page is read-only.

To select a different shipping address for an order from the one specified when the order was created:

  1. Open WebSphere Commerce Accelerator.

  2. Find the order that you want to work with.

  3. Open the Change Order notebook by selecting the check box next to the order and clicking Change.

  4. The notebook opens at the Products page. From the left navigation frame, click Shipping. The Shipping page is displayed. It lists all products in the order as well as the shipping address selected for the order.

  5. Click Select Another Address. The Shipping Addresses window opens.

  6. Select a shipping address by doing one of the following things:

    • If the shipping address that you want to use is listed, select the check box next to the address and click OK.

    • If the shipping address that you want to use is not listed, click New. The Create Shipping Address window opens. Use this dialog to add a new shipping address for a customer and click OK. After the new shipping address has been created, the system uses it as the shipping address for the current order.

  7. To make other changes to this order, use the links on the left side to switch between order pages. Click Submit to submit the order and close the notebook or Save to save the billing address information without submitting the order.

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