Find an order

Find an order

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To find a customer order:

Open WebSphere Commerce Accelerator.
From the Operations menu, click Find Orders.

From the Sales menu, click Find Orders.
A search window opens. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.
Fill in the order information for at least one of the following fields.

In the Order number field, type the number that uniquely identifies the order. The system performs an exact search (if you type 12345, for example, the system will search for the order with order number 12345).
In the Customer logon ID field, type the customer's unique store logon ID. If this search was launched by clicking Find Orders from the Order History list for a particular customer, the customer logon ID is pre-filled with the customer's logon ID for the store.
You can also select the type of search that you want from the drop-down list beside each search field. For example, to search for the logon ID "johnsmith", note the following options:

If you type john and select Match case, beginning with, the system searches for matches starting with "john"; for example, the system might find "john", "johnbrown", and "johnsmith".
It you type john and select Match case, containing, the system searches for matches with the string "john" in it; for example, the system might find "123john", "john123", and "johnsmith".
If you type john and select Ignore case, beginning with, the system searches for matches starting with any variation of the string "john", using upper and lower case (such as "john" or "JOHN" or "John"); for example, the system might find "johnbrown", "JohnSMITH", and "johnsmith".
If you type john and select Ignore case, containing, the system searches for matches with any variation of the string "john", using upper and lower case (such as "john" or "JOHN" or "John"); for example, the system might find "123johnbrown", "JohnSMITH123", and "johnsmith".
If you type johnsmith and select Exact match, the system searches for the occurrences of your exact search query; for example, the system might find "johnsmith".
Alternatively, click Advanced search to use advanced-search options such as searching by order status,
account name, and important order dates. Use one or more of the advanced options:

Specify order information for at least one of the following fields.

Field Data to be entered
Order Number The number that uniquely identifies the order. Note that the system performs an exact search (if you type 12345, for example, the system will search for the order with order number 12345)
Customer logon ID The customer's unique store logon ID. If this search was launched by clicking Find Orders from the Order History list for a particular customer, the customer logon ID is pre-filled with the customer's logon ID for the store.
Order status Select the status of the order, such as a submitted order or a shipped order.
Order item status Select an order item state.
Order type Select the type of the order, such as a scheduled order.
Contains SKU All or part of the stock-keeping unit (SKU) of a product
Blocked status Select blocked or not blocked.
Blocked reason Select one of the reasons listed.
Find orders that have not been fulfilled Select the check box to search for orders that have not yet been fulfilled.
Fulfillment center name Select the fulfillment center for the order.
Payment account number The last 5 digits of the payment account number

Account Name

From the Select account drop-down list, select the name of the store.g
Search for an account:

In the Search for accounts field, type all or part of the account name and from the drop-down list below this field, select how you want the system to perform your search.g
Click Find Account.g
g

Created Specify the dates between which the order was created. Use the calendar tool to enter the date.
Modified Specify the dates between which the order was last updated.
First name All or part of the first name of the customer to whom the order is billed or shipped.
Last name All or part of the last name of the customer to whom the order is billed or shipped.
Address All or part of the billing or shipping address of the customer to whom the order is billed or shipped.
City All or part of the city of the customer to whom the order is billed or shipped.
ZIP/Postal code All or part of the ZIP or postal code for the billing or shipping address of the customer to whom the order is billed or shipped.
E-mail address All or part of the primary e-mail address for the customer to whom the order is billed or shipped.
Phone number All or part of the primary phone number for the customer to whom the order is billed or shipped.
Billing first name All or part of the first name of the customer billed for the order.
Billing last name All or part of the last name of the customer billed for the order.
Billing address All or part of the billing street address of the order.
Billing city All or part of the city in the billing address of the order.
Billing ZIP/postal code All or part of the ZIP or postal code of the billing address of the order.
Shipping first name All or part of the first name of the customer to whom the order was or is to be shipped.
Shipping last name All or part of the last name of the customer to which the order was or is to be shipped.
Shipping address All or part of the shipping street address of the order for which you are searching.
Shipping city All or part of the city in the shipping address of the order for which you are searching.
Shipping ZIP/postal code All or part of the ZIP or postal code of the shipping address of the order for which you are searching.
Organization name All or part of the name of the organization to which the order for which you are searching belongs.
Maximum number of matches to display The maximum number of search results that you want the system to display.
g
g
g
Click Find. A list of orders that match the search criteria is displayed.g
Related concepts

Ordersg
Related tasks

Create an order for a registered customerg
Change an orderg

Field	Data to be entered
Order Number	The number that uniquely identifies the order. Note that the system performs an exact search (if you type 12345, for example, the system will search for the order with order number 12345)
Customer logon ID	The customer's unique store logon ID. If this search was launched by clicking Find Orders from the Order History list for a particular customer, the customer logon ID is pre-filled with the customer's logon ID for the store.
Order status	Select the status of the order, such as a submitted order or a shipped order.
Order item status	Select an order item state.
Order type	Select the type of the order, such as a scheduled order.
Contains SKU	All or part of the stock-keeping unit (SKU) of a product
Blocked status	Select blocked or not blocked.
Blocked reason	Select one of the reasons listed.
Find orders that have not been fulfilled	Select the check box to search for orders that have not yet been fulfilled.
Fulfillment center name	Select the fulfillment center for the order.
Payment account number	The last 5 digits of the payment account number
Account Name	From the Select account drop-down list, select the name of the store.g Search for an account: In the Search for accounts field, type all or part of the account name and from the drop-down list below this field, select how you want the system to perform your search.g Click Find Account.g g
Created	Specify the dates between which the order was created. Use the calendar tool to enter the date.
Modified	Specify the dates between which the order was last updated.
First name	All or part of the first name of the customer to whom the order is billed or shipped.
Last name	All or part of the last name of the customer to whom the order is billed or shipped.
Address	All or part of the billing or shipping address of the customer to whom the order is billed or shipped.
City	All or part of the city of the customer to whom the order is billed or shipped.
ZIP/Postal code	All or part of the ZIP or postal code for the billing or shipping address of the customer to whom the order is billed or shipped.
E-mail address	All or part of the primary e-mail address for the customer to whom the order is billed or shipped.
Phone number	All or part of the primary phone number for the customer to whom the order is billed or shipped.
Billing first name	All or part of the first name of the customer billed for the order.
Billing last name	All or part of the last name of the customer billed for the order.
Billing address	All or part of the billing street address of the order.
Billing city	All or part of the city in the billing address of the order.
Billing ZIP/postal code	All or part of the ZIP or postal code of the billing address of the order.
Shipping first name	All or part of the first name of the customer to whom the order was or is to be shipped.
Shipping last name	All or part of the last name of the customer to which the order was or is to be shipped.
Shipping address	All or part of the shipping street address of the order for which you are searching.
Shipping city	All or part of the city in the shipping address of the order for which you are searching.
Shipping ZIP/postal code	All or part of the ZIP or postal code of the shipping address of the order for which you are searching.
Organization name	All or part of the name of the organization to which the order for which you are searching belongs.
Maximum number of matches to display	The maximum number of search results that you want the system to display.