Inventory returns and dispositions

Customers return products to a fulfillment center for many different reasons. Perhaps a customer was unhappy with the quality or performance of a product, or perhaps the product was legitimately defective. Returned inventory may be re-integrated into the pool of inventory available for order, or it may be discarded. This process is called disposition.

In the course of the disposition of a product, information about the customer's reported reason for returning it is recorded, in addition to information about the merchant or seller's perspective on the reason for that return. Then a disposition is determined and recorded, along with the reason for that decision.

Related concepts

• Inventory

• Inventory adjustments

• Return reasons

Related tasks

• Listing returns

• Receiving returned products

• Listing return reasons

• Create a return reason

• Deleting a return reason