Receiving returned products
To receive returned products:
- Open the WebSphere Commerce Accelerator.
From the Operations menu, click Returns.
From the Logistics menu, click Returns.
The Returns list displays. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.- Select the check box next to the return for which you want to receive products, and click Receive. The Receive Products dialog opens.
- Provide the date and the quantity to receive, and click OK to save the information. The Returns list displays, refreshed with the new information.
Even if all products have been received for a return, the Receive button will remain available until the ReturnCreditAndCloseScan scheduler command has been run, closing the receive record. Thus, it is possible for more products to be recorded as received in the system than were physically received in the fulfillment center if this command has not yet run.
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