Process: Customer service
Flow
Objective
To allow customers to obtain direct services from the Customer Service Representative.
Description
WebSphere Commerce allows Customer Service Representatives and Customer Service Supervisor to provide direct customer services and assistance with registeration, changing customer information, placing customer orders, changing customer orders, creating new returns for customers, and processing payments.
Features
See the description in the subprocesses.
Edition
Professional, Enterprise
Subprocesses
- Create price-override limit
- CSR-manage profile
- CSR-register customer to store
- Manage customer care queue
- Manage customer care request
- Manage orders
- Manage payments
- Manage returns
- Revise price-override limit
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