Process: Manage returns
Flow
Objective
Accept and process customer's request to return processed goods and issue refund.
Description
When a customer initiates a returns process, they may or may not request prior approval from the merchant. If prior approval is obtained, then the customer is issued an RMA number, which is used to track the return process. If the customer ships the goods back to the merchant without obtaining an RMA number, then the merchant may process the return in accordance with their policy.
The returns management process also contains a process for updating returns.
Features
Returns life cycle
RMA generation
Return approval
- Automatic by defined business policy
- Manual
Dispositioning
Return to Inventory
Ad-hoc return (Business Direct)
Automatic refund amount calculation, including taxes
Refund amount adjustment
Return edits
Edition
Professional, Enterprise
Subprocesses
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