Process: Manage orders

 

Flow

Legend

 

Objective

Encapsulate processes for managing orders.

 

Description

This process includes processes for managing order exception conditions, such as canceling stale orders. It also includes the management of order approvals (Business Direct).

 

Features

• Order life cycle
• Handling of abandoned shopping carts
• Handling of unfulfilled orders
• Order approval

 

Edition

Professional, Enterprise

 

Subprocesses

• Cancel stale orders
• Change customer order
• Create customer order
• Transfer of orders to Marketplace

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