IBM Tivoli Composite Application Manager for Application Diagnostics, Version

Add a problem manually

You might need to add a problem to the Problem Center manually, for example, if your monitoring software does not interface with ITCAM or if you discover a problem that does not have a trap associated with it. You can do this in the Problem Center using the Add Problem Manually button. As a result, you will be able to access the problem details after creating the problem.

To add a problem manually:

  1. From the top navigation, click...

  2. Select the group and server where the problem exists from the list boxes.

  3. Select the date from the list box and enter a time in the text box.

  4. Enter a name and description for the problem in the text box.

  5. Select the Category from the list box. The available categories are as follows:

    • Unknown–The category could not be determined by the system.
    • Application Performance–Under capacity, hanging or waiting incomplete transaction, CPU hogging, poor load balancing, slow completed transaction, slow JDBC call, slow, LDAP look-up, slow JMS call, and slow method call.
    • Application Outage–Exception, incorrect output, intermittent outage, binaries discrepancies within a group/cluster, and properties discrepancies across a group/cluster.
    • Resource Consumption–JDBC connection leak, JMS connection leak, heap usage, heap/object lead, excessive JVM CPU%, high garbage collection frequency, high garbage collection time, and fragmentation.

  6. Click OK to save as a problem. The problem displays in the list in the Problem Center with the status as new.

  7. Additional details on the problem are available when you select the Date/Time link for the problem.

Parent topic:

Problem Center

Related topics

Problem Center
View the details of a problem
Close a problem