IBM Tivoli Composite Application Manager for Application Diagnostics, Version 7.1.0.1

View the details of a problem


The Problem Center displays a list of all the high-priority trap alerts and Tivoli Enterprise Portal events that were escalated to problems as well as problems entered manually. You can view further details on each problem by selecting the Date/Time link for the problem. This will enable you to access the tabs that furnish further diagnostic information.


View the details of a problem:

  1. From the top navigation, click...

      Problem Determination > Problem Center

    • Select the Date/Time link for the problem.

      The details for the problem open to the Problem tab. Several tabs provide further problem details including memory, transactions, resources, traps, logs, and configuration. The information provided by each tab is useful in diagnosing the problem. The function of each tab is described in the following section:

      • Problem

        displays an analysis based on the user-defined category of the problem assigned when the problem was escalated from Alerts and Events. Each category contains a set of contributing factors. The system will analyze whether there was a positive result or not and suggest a solution based on the data. You can change the status of a problem, edit the problem's description, and change the problem's category.

      • Memory

        displays information related to the event or alert, identification for the server, status of the server, filter to display previous hours of data (1, 2, 6, 12, 24, or 48 hours), actions to perform (Heap dump and Thread dump), a snapshot of the current memory usage information, a graph for the Average Heap Usage after Garbage Collection (GC), and trends for the Heap Size, Number of Requests, Number of Sessions, Response time, Number of GCs, CPU usage, GC time, and Paging rate.

      • Transactions

        displays information related to the event or alert, identification for the server, status of the server, filter to display previous hours of data (1, 2, 6, 12, 24, or 48 hours), action to perform (Thread dump), a snapshot of the current transaction usage information, trends for the Response time, JVM CPU Usage, Number of Sessions, Number of Requests, and Heap Usage, ranks the slowest transactions in a list, and provides a Transaction Snapshot of all the transactions.

      • Resources

        displays information related to the event or alert, identification for the server, and opens the JMX browser page. In the Current Snapshot table, the list displays based on the filtering you select. If more that 50 objects are retrieved, then sorting is disabled. You can view 5, 10 or 15 rows per page.

        Complete the following setup steps to see data in the TEMA data snapshot section.

        1. Go to the Managing Server Visualization Engine host.

        2. Open the file $MS_HOME/etc/dal/dal.properties set the correct values for the following properties:

          For UNIX and Linux platforms, $MS_HOME is by default /opt/IBM/itcam/WebSphere/MS.

          For Windows platforms, $MS_HOME is by default C:\IBM\itcam\WebSphere\MS.

        3. Restart the Managing Server Visualization Engine server instance.

        Monitoring Console

        the Monitoring Console button launches the Tivoli Enterprise Portal browser client from the Managing Server Visualization Engine. Complete the following steps to enable this feature:

        1. Go to the Managing Server Visualization Engine host.

        2. Open the file $MS_HOME/etc/ve.properties set the correct values for the following properties:

            tep.hostname=
            tep.port=1920
            tep.baseurl=///cnp/kdh/lib/cnp.html
            tep.userid=

          For UNIX and Linux platforms, $MS_HOME is by default /opt/IBM/itcam/WebSphere/MS.

          For Windows platforms, $MS_HOME is by default C:\IBM\itcam\WebSphere\MS.

        3. Restart the Managing Server Visualization Engine server instance.

      • Traps

        displays information related to the event or alert, identification for the server, action to perform (New Trap), and Trap Action History, which provides the date the trap occurred, name of the trap, server name, severity, and the action taken. From the Action Taken, you can access the results of the action. For example, if a method trace was taken, click this link to go to the properties page for this method trace. In addition, you can delete the history of a trap you no longer need.

      • Logs

        displays information related to the event or alert, identification for the server, filter to display by entry type (All, Warning, or Error), and a scrape of the log files.

        View log data. Data under the Logs tab comes from the ITCAM TEMA agents. Complete the following setup steps to view this data:

        1. Go to the Managing Server Visualization Engine host.

        2. Open the file $MS_HOME/etc/dal/dal.properties set the correct values for the following properties:

          For UNIX and Linux platforms, $MS_HOME is by default /opt/IBM/itcam/WebSphere/MS.

          For Windows platforms, $MS_HOME is by default C:\IBM\itcam\WebSphere\MS.

        3. Restart the Managing Server Visualization Engine server instance.

      • Configuration

        displays information related to the event or alert, identification for the server, and a filter to display previous hours of data (1, 2, 6, 12, 24, or 48 hours).

    • You can add a description, change the problem's status, or change the category for a problem by clicking the Edit button in the Event box. See the Contributing Factors section for more information about the problem.


Parent topic:

Problem Center


Related topics

Add a problem manually
Close a problem