IBM Tivoli Monitoring > Version 6.3 Fix Pack 2 > Installation Guides > Installation Guide > Support for problem solving
IBM Tivoli Monitoring, Version 6.3 Fix Pack 2
Use IBM Support Assistant
The IBM Support Assistant is a free, stand-alone application that you can install on most workstations and also use to perform remote troubleshooting of other workstations.
The IBM Support Assistant saves you the time it takes to search product, support, and educational resources. You can enhance the application by installing product-specific add-ons for the IBM products you use. Several troubleshooting features are provided, including the ability to perform guided troubleshooting to aid in problem resolution and the ability to collect diagnostic information. The collected diagnostic information can then be used to self-diagnose the problem, or it can be included in an Electronic Service Request (ESR) submitted to IBM Support engineers. The ESR tool is used to open, update, and report on PMRs (Problem Management Records) online. See http://www.ibm.com/software/support/help.html for assistance in using the ESR tool.
For more information, and to download the IBM Support Assistant, see http://www.ibm.com/software/support/isa. Currently, the add-on for this product is supported by IBM Support Assistant V4.0.1, or later.
- Install the IBM Support Assistant add-on
Install the IBM Support Assistant add-on for the IBMTivoli Monitoring product that you are using.
- Collection of diagnostic files for self-diagnosis only
You can collect diagnostic files and include them in an ESR that can be sent to IBM Support engineers.
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Support for problem solving