IBM Tivoli Monitoring > Version 6.3 Fix Pack 2 > Installation Guides > Installation Guide > Support for problem solving > Use IBM Support Assistant
IBM Tivoli Monitoring, Version 6.3 Fix Pack 2
Collection of diagnostic files for self-diagnosis only
You can collect diagnostic files and include them in an ESR that can be sent to IBM Support engineers.
To perform the collection of diagnostic files for self-diagnosis only, complete the following steps:
- Start the IBM Support Assistant application.
- From the Home screen, select Analyze Problem.
- In the Select A Collector dialog box, expand the appropriate product name, and select the agent to collect diagnostic information. Choose Add.
- After the agent or agents are added to the Collector Queue, choose Collect All to begin the collection.
- Enter the information requested in the dialog boxes.
- The final dialog box requests whether or not you want to upload the collection file to IBM Support or another FTP location. If you only want to view the collected files on your computer, choose Do Not FTP the Logs.
- The collection has finished. You can view the collected files by clicking the compressed file in the Collector Status dialog box.
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Use IBM Support Assistant