IBM Tivoli Monitoring > Version 6.3 Fix Pack 2 > Installation Guides > Installation Guide
IBM Tivoli Monitoring, Version 6.3 Fix Pack 2
Support for problem solving
This section describes the options for obtaining support for IBM software products.
If you have a problem with the IBM software, you want to resolve it quickly. You can obtain support for IBM software products through the following options:
- Use IBM Support Assistant
The IBM Support Assistant is a free, stand-alone application that you can install on most workstations and also use to perform remote troubleshooting of other workstations.
- Obtaining fixes
Find a product fix to resolve your problem.
- Receive weekly support updates
You can receive weekly e-mail notifications about fixes and other software support news.
- Contacting IBM Software Support
IBM Software Support provides assistance with product defects. The easiest way to obtain that assistance is to open a PMR or ETR directly from the IBM Support Assistant.