IBM BPM, V8.0.1, All platforms > Authoring services in Integration Designer > Services and service-related functions > Access external services with adapters > Configure and using adapters > IBM WebSphere Adapters > FTP
Troubleshooting and support
Common troubleshooting techniques and self-help information help you identify and solve problems quickly. For information about configuring logging properties and changing the log and trace file names, see Configure logging and tracing.
- Techniques for troubleshooting problems
Troubleshooting is a systematic approach to solving a problem. The goal is to determine why something does not work as expected and how to resolve the problem. Certain common techniques can help with the task of troubleshooting.- ServerToServerFileTransfer
The specified file is transferred from one FTP server directory to another FTP server directory.- Resume file transfer
If the connection to the FTP server breaks during the transfer of a file, the transfer can be resumed from the point at which it was interrupted.
- Processing files in the mapped local event directory
- Adapter not connecting to FTP server
- Changes to runtime properties not reflected at run time
- Adapter returns version conflict exception message
- Outbound operation fails at folder level
- Disabling end point applications of the passive adapter
- Out of memory exception error
- Known issues in editing the Rule Table
When configuring the adapter to filter event files based on a set of rules, some known issues can occur while editing the Rule Table in the Properties view. To correct the problem follow the solutions described here for each of these issues.- Support for global elements without wrapper
When global element without wrapper is used as input type, you need to take care of using the correct configuration described for the below listed scenarios to get the expected result.- Global elements in SDOX mode throw exceptions
In SDOX (Service Data Objects - XML Cursor Interface) mode, the adapter throws the DataBindingException or IllegalArgumentException exception when the global element feature is used in the business object structure.- First-failure data capture (FFDC) support
The adapter supports first-failure data capture (FFDC), which provides persistent records of failures and significant software incidents that occur during run time in IBM BPM or WebSphere Enterprise Service Bus.- Unable to invoke adapter through webservices
- Adapter fails during inbound processing
- Adapter not applying the file mask during recovery
- org.xml.sax.SAXParseException
When the adapter is configured with the XML data handler, an org.xml.sax.SAXParseException exception is generated if the content is not in the specified business object format. To correct the problem, make sure the file content matches the business object structure. If the file contains multiple business objects, make sure the delimiter is specified correctly.- Frequently Asked Questions
Answers to a set of frequently asked questions about WebSphere Adapter for FTP.- Support
WebSphere Adapter for FTP documentation
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