Operating
WebSphere Commerce provides a suite of applications to support the daily operations of business users, customer support representatives, and others. The following table lists business user tasks and links to topics about the tools and interfaces.
Role Responsibilities Tools and interfaces Seller Set up general setting for the store, for example shipping, taxes, and return reasons Manage the store Marketing Manager
- Manage activities that support the site's marketing campaigns.
- Deliver targeted marketing messages to customers on store pages, or using e-mail and text messages.
Management Center Marketing tool Create and manage promotions that support the site's marketing campaigns. Management Center Promotions tool Category Manager and Product Manager
- Manage the catalog hierarchy
- Manage sales catalogs
- Manage product catalogs.
Management Center Catalogs tool Customer Service Representative (CSR)
- Customer service tasks
- Order management tasks
Customer information
Order management
IBM Customer Service for WebSphere Commerce