Order management

A typical order includes one or more products, billing and shipping addresses, payment details, and the total cost (including shipping charges and taxes, as applicable). Comments or price adjustments can also be included in an order. Both registered and non-registered customers can place orders at a store.

• A registered customer provided information to create a profile with the store. The customer has a logon ID and password, which is required to submit orders at the store. Registered customers can also contact the store to inquire about their orders.

• A non-registered customer is one who does not have a logon ID and password for shopping at the store and is considered a guest.

Registered customers can always place their own orders at the store and check their order status on store pages.

A non-registered customer might need to contact the Customer Service Representative (CSR) to place an order and to check their order status.

Create new orders using the Place Order wizard with WebSphere Commerce Accelerator. We can update existing orders using the Change Order notebook.

See

• Order processing
  

• Order and order item states
  

• Order flow process
  

• Creating an order
  

• Finding an order
  

• Changing orders
  

• Canceling an order
  

• Order blocks
  

• Creating an order for a business user
  

• Viewing personalized attributes for product in an order
  

• Viewing products released to a shopping cart
  

Related concepts
Users

Related tasks
Creating an order for a business user