Operate > WebSphere Commerce Accelerator > Order management > Create an order

Create a shipping address for a customer order

If the customer did not specify a shipping address when the order was created, but wants to specify one now, follow these steps. For example, software downloaded from the Internet does not require a shipping address; however, if the customer requests that a CD-ROM be delivered instead, then a shipping address is required. Depending on the terms stipulated in the customer's contract, you might not have the authority to change the shipping address for the order, or to create a new one. In this case, the information presented on this page is read only.

Procedure

1. Open the WebSphere Commerce Accelerator.
   

2. Find the order that to work with.

3. Open the Change Order notebook by selecting the check box next to the order that to work with, and clicking Change.

4. When you open the notebook, the Products page is displayed. From the left navigation frame, click Shipping. The Shipping Address page is displayed. It lists all products in the order and the shipping address selected for the order.

5. Click Select Another Address. The Select Shipping Address window opens.

6. Click New. The Create Shipping Address window opens.

7. Provide the following shipping information:

   1. In the Address identifier field, type a brief (one- or two-word) description to identify the shipping address. For example, to ship an order to the mother, use a shipping address identifier called "Mom". Likewise, to ship an order to the work location instead of to the home, use an address identifier called "Work".

   2. In the Last name field, type the receiver's last name.

   3. In the First name field, type the receiver's first name.

   4. In the Street address fields, type the receiver's shipping address in one or more of the address fields.

   5. In the City, field, type the city of the receiver's shipping address.

   6. In the State/Province field, select or type the state or province of the receiver's shopping address.

   7. In the Country/Region field, select the country or region of the receiver's shipping address.

   8. In the ZIP/Postal code field, type the ZIP or postal code of the receiver's shipping address.

   9. In the Phone number field, type the receiver's telephone number.

   10. In the E-mail address field, type the receiver's e-mail address.

8. Click OK. After the new shipping address has been created, the system uses it as the shipping address for the current customer order.

Related concepts

Order management

Related tasks

Select another shipping address for an order

Select another shipping method for an order

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