Operate > WebSphere Commerce Accelerator > Order management > Order blocks
Resolve an order block
Resolve an order block allows the items on that order to be released to fulfillment. However, for items that remain in the order to be released to fulfillment, all blocks on the order must be resolved.
Procedure
- Open WebSphere Commerce Accelerator.
- Find blocked orders.
- Select the order for which to resolve an order block and click Manage blocks.
- Select the order block that to resolve and click Resolve.
- Optional: Enter a comment providing more information about why you are resolving the order block.
- Click OK to resolve the order block.
What to do next
To resolve multiple blocks for an order, repeat steps 4 to 6 for each block that to resolve.
Related concepts
Related tasks
Add comments to an order block