Operate > WebSphere Commerce Accelerator > Order management > Order blocks


Resolve an order block

Resolve an order block allows the items on that order to be released to fulfillment. However, for items that remain in the order to be released to fulfillment, all blocks on the order must be resolved.


Procedure

  1. Open WebSphere Commerce Accelerator.

  2. Find blocked orders.

  3. Select the order for which to resolve an order block and click Manage blocks.

  4. Select the order block that to resolve and click Resolve.

  5. Optional: Enter a comment providing more information about why you are resolving the order block.

  6. Click OK to resolve the order block.


What to do next

To resolve multiple blocks for an order, repeat steps 4 to 6 for each block that to resolve.


Related concepts

Order blocks


Related tasks

Add a block to an order

Find blocked orders

Add comments to an order block


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