Troubleshoot and support > Install
Troubleshoot: WebSphere Commerce Developer fix pack issues
Common fix pack installation problems and solutions for WebSphere Commerce Developer.
- Troubleshoot: Locating the fix pack backup files
Before uninstalling a fix pack, ensure that the fix pack backup files exist on the system. Without these backup files, we will not be able to uninstall the fix pack successfully.
- Troubleshoot: Errors encountered when uninstalling the WebSphere Commerce fix pack
You might not be able to uninstall a fix pack if you have other software installed, that is dependent on the fix pack.
- Troubleshoot: Fix pack install fails during prerequisite check
During the install of a fix pack, the install fails quickly with a INSTCONFFAILED message.
- Troubleshoot: The installer is unable to update a .jar file
During fix pack installation a NullPointerException error is logged after an update to a .jar file fails.
- Troubleshoot: Unable to reinstall the fix pack due to the file setenv.bak
If you uninstall WebSphere Commerce fix pack 1 and attempt to reinstall the fix pack, an error may occur during the reinstallation.
- Troubleshoot: User attempt to sign on to WebSphere Commerce tools page fails
After applying a WebSphere Commerce fix pack or installing a WebSphere Commerce feature pack, you attempt to sign on to a WebSphere Commerce tools page and the sign on fails with a NumberFormatException.
- Troubleshoot: The updatedb script fails during the application of the fix pack
The updatedb script might fail; a manual update of the database can then be attempted.
- Troubleshoot: Unable to find the fix pack log file
After installing the WebSphere Commerce fix pack, to review the associated log file.