View comments added to a return

To view a comment added to an existing return, whether the comment is for a specific product within a return or for the return as a whole:

1. Open the WebSphere Commerce Accelerator.

2. From the Operations menu, click Find Returns.
   
   

   From the Sales menu, click Find Returns.
   A search dialog opens. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.

3. Find the return that you want to work with.

4. Depending on the type of comment you want to view, do one of the following:

   • To view a comment added to the return as a whole, such as a note about why the customer requested a refund for all three products in the original order:

     1. From the list of returns, select the check box next to the return that you want to work with, and click Summary. A return summary is displayed.

     2. View the comments for the return from the Comments section.

     3. Click Cancel to close the page.

   • To view a comment added to a specific product within the return, such as details about why the customer requested a refund for one of the three products in the original order:

     1. From the list of returns, select the check box next to the return that you want to work with, and click Summary. A summary of the return is displayed.

     2. Scroll down to the Remarks section to view comments to the product.

     3. Click OK to close the page.

Related concepts

• Returns and refunds

Related tasks

• Change a return

• Add a comment to a return