Process: Reorder

 

Flow

Legend

 

Objective

To allow a customer to reorder products in a previously placed order.

 

Description

A registered customer can create a new order based on a previously placed order.

 

Features

• Update the contents of a new order
• Add multiple orders to the same shopping cart
• Copy configured order items to the new order.

 

Edition

Enterprise

 

Subprocesses

• Price order
• Submit order

 

Tasks

Task	Description	Role
Create shopping cart from order	The customer clicks the "Re-order" link for the order that they would like to reorder. The products from that order are placed into the current shopping cart.	Registered Customer
Review pricing	The customer checks that the pricing on the order is acceptable.	Registered Customer
Select previously placed order	The customer chooses which of their placed order of interest.	Registered Customer
Update shopping cart	The customer makes any updates necessary to the shopping cart. Updates can include changing quantities or contracts for existing products, or adding new products.	Registered Customer

 

Business artifacts

• Order
• Ready to process order
• Shopping cart

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