Process: Manage customer contracts
Flow
Objective
Manage the business relationship with a customer by creating and managing customer contracts.
Description
Customer contracts entitle a customer organization to purchase designated products in a store at a specified price for a specified period of time under specific conditions. WebSphere Commerce provides the ability to record and deploy contracts that have been negotiated.
Features
- Contract terms and conditions
- Contract lifecycle
Customization
Additional terms and conditions may be added to a contract.
Edition
Enterprise
Subprocesses
- Cancel contract
- Create contract
- Modify contract
- Perform emergency contract fix
- Renew contract
- Resume contract
- Revise contract
- Suspend contract
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