Process: Suspend contract

 

Flow

Legend

 

Objective

To suspend a contract from being available to customers

 

Description

Conditions may arise that can precipitate the need to temporarily prevent a customer from purchasing under one or more contracts. Such conditions could include, for example, a payment problem or a dispute with a customer. This process allows you to temporarily suspend a customer contract.

 

Features

• Contract life cycle

 

Edition

Enterprise

 

Tasks

Task	Description	Role
Mark contract suspended	Suspend a contract so that the customer temporarily cannot purchase using this contract.	Account Representative

 

Business artifacts

• Active contract
• Suspended contract

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