Use the IBM Support Assistant to collect data

The assistant collects data that you can submit to IBM for problem resolution.

To gather a set of WebSphere Commerce specific logs and configuration files within the IBM Support Assistant:

1. Install the IBM Support Assistant and the WebSphere Commerce plug-in for the ISA

2. Start the IBM Support Assistant.

3. Click Service.

4. Click Collect Data.

5. Select WebSphere Commerce or WebSphere Commerce Developer as required.

6. Fill in the required fields:

   Installation Directory

   WC_installdir

   WAS Installation Directory

   WAS_installdir

7. Click Collect. The collector will run in the background. When the collector completes, the location of the generated collector jar file is displayed.

8. Optional: Select Manage problem reports to send the collector archive to IBM as a Problem Management Request (PMR). The Manage Problem Reports login page is displayed. You can login and attach the log archive to a new or existing PMR.

Create and using a Portable Collector

A Portable Collector allows you to collect files on machines that do not have ISA installed.

1. Start the IBM Support Assistant.

2. Click Service.

3. Click Create Portable Collector.

4. Select your product.

5. In the Output directory field, specify where the jar file containing the Portable Collector will be output to.

6. In the Output file name (*.jar) field, type your_file_name.jar.

7. Click Export.

8. Copy the exported jar file (your_file_name.jar) to the machine where you want to run the collector.

9. Extract the contents of the jar file to an empty directory.

10. • Windows: Run the startcollector.bat file to collect the WebSphere Commerce log and configuration files.

    • AIX|Linux|Solaris: Run the startcollector.sh file to collect the WebSphere Commerce log and configuration files.

Notes: The following special requirements exist:

• Each node in the cluster needs to have either ISA installed or a Portable Collector. You will need to run the collector on each of the WebSphere Commerce nodes in order to gather all of the WebSphere Commerce specific data.

• I5/OS:

  Since the ISA is not supported on iSeries, you have the option to install ISA on a remote Windows workstation. The search, product information, tools, and service feature will be available, but the collector utility will not work.

 

Related Concepts

IBM Support Assistant for WebSphere Commerce and WebSphere Commerce Developer

 

Related tasks

Install and starting the IBM Support Assistant
Use the IBM Support Assistant search facility
Use the IBM Support Assistant to access the WebSphere Commerce Web sites
Use the IBM Support Assistant to manage problem reports

 

Related Reference

Files collected by the IBM Support Assistant