Troubleshoot: WebSphere Commerce feature pack install or uninstall failed

Review this information if the installation or uninstallation of a WebSphere Commerce feature pack fails.

 

Problem

The install or uninstall of the WebSphere Commerce feature pack failed.

 

Solution

If the install or uninstall failed, the Summary panel of the installation wizard displays the log file location.

The log file locations for the install:

The log file locations for the uninstall:

Where X is the feature pack number (1, 2, 3, 301) that you have installed or uninstalled.

If the log file indicated by the installer does not exist, or the installer indicates the following log file location:

null/logs/FEPX/install/log.txt

You can find the logs in the following location:

Where X is the feature pack number (1, 2, 3, 301) that you have installed or uninstalled.

Fix the errors indicated in this log file and run the installation or uninstallation again.


Related Concepts

WebSphere Commerce feature packs

Related tasks

Install WebSphere Commerce feature packs

Uninstall WebSphere Commerce feature packs


Related Reference

Troubleshoot: WebSphere Commerce feature pack issues

Troubleshoot: WebSphere Commerce feature enablement issues