Troubleshoot: WebSphere Commerce feature pack install or uninstall failed
Review this information if the installation or uninstallation of a WebSphere Commerce feature pack fails.
Problem
The install or uninstall of the WebSphere Commerce feature pack failed.
Solution
If the install or uninstall failed, the Summary panel of the installation wizard displays the log file location.
The log file locations for the install:
- WC_installdir/logs/FEPX/install
WCDE_installdir/logs/FEPX/install
The log file locations for the uninstall:
- WC_installdir/logs/FEPX/uninstall
- WCDE_installdir/logs/FEPX/uninstall
Where X is the feature pack number (1, 2, 3, 301) that you have installed or uninstalled.
If the log file indicated by the installer does not exist, or the installer indicates the following log file location:
null/logs/FEPX/install/log.txt
You can find the logs in the following location:
AIX|Solaris|/fepX_install_logs/log.txt
Linux|/root/fepX_install_logs/log.txt
I5/OS|/home/user/fepX_install_logs/log.txt
Windows:
C:\Documents and Settings\Administrator\fepX_install_logs\log.txt
The "Administrator" should be the user name who installed the WebSphere Commerce feature pack
Where X is the feature pack number (1, 2, 3, 301) that you have installed or uninstalled.
Fix the errors indicated in this log file and run the installation or uninstallation again.
Related Concepts
WebSphere Commerce feature packs
Related tasks
Install WebSphere Commerce feature packs
Uninstall WebSphere Commerce feature packs