Troubleshoot: WebSphere Commerce Developer fix pack issues

Common fix pack installation problems and solutions for WebSphere Commerce Developer.

• Troubleshoot: Locating the fix pack backup files
  Before uninstalling a fix pack, ensure that the fix pack backup files exist on the system. Without these backup files, you will not be able to uninstall the fix pack successfully.

• Troubleshoot: Errors encountered when uninstalling the WebSphere Commerce fix pack
  You might be able to uninstall a fix pack if you have other software that is dependent on the fix pack.

• Troubleshoot: Fix pack install fails during prerequisite check
  During the install of a fix pack, the install fails quickly with a INSTCONFFAILED message.

• Troubleshoot: The installer is unable to update a .jar file
  During fix pack installation a NullPointerException error is logged after an update to a .jar file fails.

• Troubleshoot: Sign on to WebSphere Commerce tools page fails
  After applying a WebSphere Commerce fix pack or installing a WebSphere Commerce feature pack, a sign on attempt results in a NumberFormatException.

• Troubleshoot: The updatedb script fails during the application of the fix pack
  The updatedb script might fail but a manual update of the database can be attempted.

• Troubleshoot: Unable to find the fix pack log file
  After installing the WebSphere Commerce fix pack, you want to review the associated log file.

• Troubleshoot: The workspace fails to refresh
  During fix pack installation, the workspace fails to refresh. A manual refresh, of all projects, is required.

 

Related tasks

Install WebSphere Commerce Developer fix packs
Uninstall WebSphere Commerce Developer fix packs