Troubleshooting techniques
- Is the configuration supported?
- Have any error messages been issued?
Review the issues listed in the Troubleshooting tips section to see if the problem we are having is addressed there.
- Have you applied the latest product fixes? See Get product fixes for more details.
- Have you searched knowledge bases for a related problem report?
- If the checklist does not guide you to a resolution, collect additional diagnostic data to send to IBM Support.
This data is necessary for IBM Support to effectively troubleshoot and assist you in resolving the problem. Use the IBM Support Assistant (ISA) workbench or ISA Lite tool to quickly gather the correct diagnostic data.
Fiddler proxy
If we work in a secure environment that uses a proxy server, to run Fiddler, you may need to set up a local proxy. From Firefox browser...
- Go to...
Tools | Options | Advanced | Network | Settings
- Check option for "Manual proxy configuration", and for HTTP proxy, enter 127.0.0.1 for host and 8888 for port
- When we are done using Fiddler, select Automatic proxy configuration URL
Parent topic:
Troubleshoot support
Related:
Deployment options
Use the workbench to collect data on Windows
Get product fixes
Search knowledge bases
IBM Connections system requirements