Use the workbench to collect data on Windows
Use the IBM Support Assistant workbench to collect data reported by IBM Connections.
Review the Troubleshooting techniques to determine if the problem has already been encountered by someone else and whether there is a resolution or workaround available.
You must know which servers host which applications and the administrative user name and password for each of the IBM WebSphere Application Servers upon which the Connections applications are installed. If we do not know this information, find it out before running the tool.
To use the workbench to collect data to be sent to IBM Support:
- Start the IBM Support Assistant workbench.
- From the welcome page, click the Analyze Problem icon.
- Click the Collect Data tab. Expand Connections 4.5 in the Select a product list. Select one or more of the following components:
- IBM Connections Activities Collection
- IBM Connections Authentication Collection
- IBM Connections Blog Collection
- IBM Connections Bookmarks Collection
- IBM Communities Collection
- IBM Connections DB2 Collection
- IBM Connections Files Collection
- IBM Connections Forums Collection
- IBM Connections General Collection
- IBM Connections Homepage Collection
- IBM Connections IBM HTTP Server Collection
- IBM Connections Install Collection
- IBM Connections MailIn Collection
- IBM Connections Metrics Collection
- IBM Connections Mobile Collection
- IBM Connections News Collection
- IBM Connections Notifications Collection
- IBM Connections Profiles Collection
- IBM Connections ReplyTo Collection
- IBM Connections Search Collection
- IBM Connections Profiles TDI Configuration Collection
- IBM Connections Wikis Collection
- Click Add to add the collectors to the Collector Queue, and then click Collect All to start collecting files.
You might be asked for information during the data collection process. For example, you might be asked for the name of the WAS that hosts an application or for the administrative user ID and password of the server. Provide the information requested. The data collector informs you when the processing is completed.
- Provide the collection of data to IBM Support. As you use the collector wizard, it gives you the option of sending the collected data to IBM Support over FTP. We can choose to send the data to IBM using FTP or provide it separately.
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Use the IBM Support Assistant workbench
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