Search knowledge bases
We can often find solutions to problems by searching IBM knowledge bases. We can optimize the results by using available resources, support tools, and search methods.
We can find useful information by searching the Connections wiki. However, sometimes look beyond product documentation to answer the questions or resolve problems.
To search knowledge bases for information that you need, use one or more of the following approaches:
- Search for content using the IBM Support Assistant (ISA).
ISA is a no-charge software serviceability workbench that helps you answer questions and resolve problems with IBM software products. We can find instructions for downloading and installing ISA on the ISA Web site.
- Find the content that you need using the IBM Support Portal.
The IBM Support Portal is a unified, centralized view of all technical support tools and information for all IBM systems, software, and services. The IBM Support Portal lets you access the IBM electronic support portfolio from one place. We can tailor the pages to focus on the information and resources that you need for problem prevention and faster problem resolution. Familiarize yourself with the IBM Support Portal by viewing the demo videos (https://www.ibm.com/blogs/SPNA/entry/the_ibm_support_portal_videos) about this tool. These videos introduce you to the IBM Support Portal, explore troubleshooting and other resources, and demonstrate how we can tailor the page by moving, adding, and deleting portlets.
- Search for content about IBM Connections by using one of the following additional technical resources:
- IBM Connections 4.5 technotes and APARs (problem reports)
- IBM Connections Support Web site
- IBM Connections support communities (forums and newsgroups)
- IBM Connections wiki
- Search for content using the IBM masthead search. We can use the IBM masthead search by typing the search string into the Search field of any ibm.com page.
- Search for content by using any external search engine, such as Google, Yahoo, or Bing. If we use an external search engine, the results are more likely to include information that is outside the ibm.com domain. However, sometimes we can find useful problem-solving information about IBM products in news groups, forums, and blogs that are not on ibm.com.
Include "IBM" and the name of the product in the search if we are looking for information about an IBM product.
Parent topic:
Troubleshoot support
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