IBM BPM, V8.0.1, All platforms > Troubleshooting and support > Recovering from a failure > Recovery troubleshooting tips
Retention queues and hold queues
When a problem occurs while processing a message, it is moved to the retention queue or hold queue.
You can perform administrative actions on the messages in the retention queue and hold queue using either the administrative console or through scripting.
In some cases, viewing and replaying messages on the retention queue or the hold queue can be part of a recovery procedure.
Related concepts:
Use case: recovering data from failed events
Related information:
BPEL processes: Recovery from infrastructure failures
Failed event manager console help field descriptions
Manage failed events
Querying and replaying failed messages, using the administrative console
Querying and replaying failed messages, using administrative scripts