Administration guide > Troubleshoot

Troubleshoot installation

Use this information to troubleshoot issues with the installation.


Problem: When you run the install command from a remote computer, such as \\mymachine\downloads\, the following message displays: CMD.EXE was started with the above path as the current directory. UNC paths are not supported. Defaulting to Windows directory. As a result, the installation does not complete correctly.

Solution: Map the remote computer to a network drive. For example, in Windows, you can right-click My computer and choose Map Network Drive and include the uniform naming conventions (UNC) path to the remote computer. You can then run the install script from the network drive successfully, for example, y:\mymachine\downloads\WXS\install.bat.

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