IBM MQ Troubleshooting and support

If you are having problems with your queue manager network or IBM MQ applications, use the techniques described to help you diagnose and solve the problems.

For an introduction to troubleshooting and support, see Troubleshooting overview.

There are some initial checks that we can make for your platform to help determine the causes of some common problems. See the appropriate topic for your platform:

• Making initial checks on UNIX, Linux, and Windows
• Making initial checks on IBM i
• Making initial checks on z/OS

For information about solving problems, see Making initial checks.

For information about solving problems for MQ Telemetry, see MQ Telemetry troubleshooting.

For information about solving problems when you are using channel authentication records, see Channel authentication records troubleshooting.

Information that is produced by IBM MQ can help you to find and resolve problems. For more information, see the following topics:

• Use error logs
• Use trace
• Problem determination on z/OS
• First Failure Support Technology (FFST)

For information about recovering after a problem, see Recovering after failure.

We can also read the general troubleshooting guidance in the following topics:

• IBM Support Assistant (ISA)
• Searching knowledge bases
• Contacting IBM Software Support
• Get product fixes

If an IBM MQ component or command has returned an error, and you want further information about a message written to the screen or the log, we can browse for details of the message, see Reason codes and exceptions.