Before you start problem determination in detail on UNIX, Linux , and Windows, consider whether there is an obvious cause of the problem, or an area of investigation that is
likely to give useful results. This approach to diagnosis can often save a lot of work by
highlighting a simple error, or by narrowing down the range of possibilities.
About this task
The cause of your problem could be in:
IBM MQ
The network
The application
Other applications that we have configured to work with IBM MQ
Some initial questions to consider are listed in the subtopics. As you go
through the list of questions, make a note of anything that might be relevant to the problem. Even
if your observations do not suggest a cause straight away, they might be useful later if we have to
carry out a systematic problem determination exercise.