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Troubleshooting checklist
The following questions can help you to identify the source of a problem:
- Is your configuration supported?
Review the Lotus Connections system requirements topic.
Refer to the Deployment options topic for information about the supported deployment scenarios.
- Have any error messages been issued? See Error messages for a list of possible error messages and descriptions.
- Have you applied the latest product fixes? See Get product fixes for more details.
- Have you searched knowledge bases for a related problem report? See Searching knowledge bases for more details.
- If the checklist does not guide you to a resolution, collect additional diagnostic data to send to IBM Support. This data is necessary for IBM Support to effectively troubleshoot and assist you in resolving the problem. Do one of the following:
- If you do not have the IBM Support Assistant installed, see Collect data.
- If you are using the IBM Support Assistant, see Using the workbench to collect data.