IBM Tivoli Composite Application Manager for Application Diagnostics, Version 7.1.0.1
Historical view problems
The following content provides information about historical view problems in Tivoli Enterprise Portal.
Historical views in the Application Server workspace show no historical data
The problem: The ITCAM for Application Diagnostics agent historical views within the Application Server workspace are not displayed if the Tivoli Enterprise Monitoring Agent host and the Tivoli Enterprise Portal server host are out of sync. There are two possible reasons for this problem:
- Two history collection samples might not yet have been collected for display.
- The date and time on the computers that run the Tivoli Enterprise Monitoring Agent, the Tivoli Enterprise Monitoring Server, and the Tivoli Enterprise Portal server were not synchronized.
The solution:
- If the history collection samples have not been collected, wait for at least three collection intervals for data to be reported by the Tivoli Enterprise Monitoring Agent. The default collection interval is 30 minutes.
- Make sure that the date and time on the computers that run the Tivoli Enterprise Monitoring Agent, the Tivoli Enterprise Monitoring Server, and the Tivoli Enterprise Portal server are synchronized.
Some historical data is not automatically collected
The problem: After Tivoli Enterprise Monitoring Agent has been successfully installed, some workspaces do not automatically report historical data. Also, alert icons are displayed on the screen.
The workaround: The following procedures might resolve the problem:
- Click the History Collection Configuration button in the Tivoli Enterprise Portal.
- In the Select a product scroll-down list, select ITCAM for Application Diagnostics as the product.
- In the Select Attribute Groups scroll-down list, select the attribute groups for which you want to view historical data. Click the Show Default Groups button at the bottom of the page
- Select the corresponding check boxes in the Configuration Controls panel, and click the Configure Groups button.
- Click Show Default Groups again.
- Click Start Collection.
There might be a delay before historical data is displayed in Tivoli Enterprise Portal. This delay might be as much as twice as long as the historical collection interval time.
History is not visible after upgrading
The problem: After upgrading to ITCAM for Application Diagnostics, history is not visible in the Tivoli Enterprise Portal.
The solution: On the Tivoli Enterprise Monitoring Agent host, after an upgrade to ITCAM for Application Diagnostics, you need to delete the following files:
- Windows, ITM_home\TMAITM6\hostname_yn*.ctx
- Linux and UNIX systems, ITM_home/config/hostname_yn*.ctx
Parent topic:
Troubleshooting: Tivoli Enterprise Portal