Change a user password

This scenario describes how to change passwords for other users as a help desk assistant in ISIM.

Janice Helpdesk works as a help desk assistant for the insurance company, assisting users who use resources and cannot find or maintain these resources. In this scenario, Mike Sysadmin, an ISIM admin, forgets a password and requires assistance. Janice verifies the necessary personal information and resets or changes the password.

To change a user password in ISIM.

1. Log in to the administrative console user interface as user jhelpdesk with password secret.

2. Click Change Passwords.

3. On the Select a User page, type Mike Sysadmin in the Search information field and click Search. Select Mike Sysadmin and click Continue. The user's personal information can be viewed in read-only form with the hyperlink under the user's name. Use this information to verify the user's identity.

4. On the Change Passwords page:

   1. Select Allow me to type a password. We use this option for this example. However, for security purposes, it is more likely you would want to generate a random password.

   2. In the Password field, type secret.

   3. In the Confirm password field, type secret.

   4. Click Submit.
   As a second check on the user's identity, the password is typically sent to the email address that the user has on record. The password is not read aloud during the phone conversation.

5. On the Success page, click Close.

Parent topic: Help desk scenarios