Help desk scenarios

These scenarios demonstrate some of the administrative tasks that a help desk assistant would do in ISIM. Commonly, users call the help desk because they forgot their password or because an account is locked. The help desk assistant can unlock the account or verify the user's identity and then reset their password. The new password is typically e-mailed to the user. If the password is for the e-mail account itself, there are other options that you can set within ISIM.

• Change a user password
  

Parent topic: Scenarios