Request for information node

Use the request for information (RFI) node within entitlement and operation workflows to solicit account or user-related information from a user with an ISIM account.

Within the RFI, we specify the attributes for which the participant is being asked to provide values. Only the attributes that we select are editable by the participant. All other form attributes are read-only. The page in the Activities to-do list matches the form specified with the form designer. Attributes that are listed as mandatory on the account form are also mandatory for the RFI. ACI definitions do not need to be created for the fields that the participant is asked to respond to.

We must select an entity type and entity for the RFI to be used to request information about attributes for a specific entity. After the entity type is selected, we select from a list of attributes. The attributes selected occur on the RFI page when the participant logs in and accesses the RFI activity list item.

For example, if we select Account, then the account parameter must contain an entity for an account, such as ITIMAccount. If we select Person for the Entity type, the parameter must be for an Entity, such as Person or BPPerson. The list of entity or account objects vary based on your implementation. For each account profile, we have an entity listed when the account type is selected. For each defined user, we have an entity listed when the Person or BPPerson type is selected.

Parent topic: Workflow elements