Canceling pending requests

We can cancel requests that are not completed.

Before you begin

About this task

Pending requests are requests that are submitted to the system, but are not yet completed. When a pending request is canceled, the request is canceled. Any action items associated with the request are canceled and the request status is changed to canceled. When we cancel a request, the workflow is interrupted and is not fully processed.

Administrators can also choose to search for requests to cancel from the navigation tree by selecting View Requests > View Pending Requests by Service and View Requests > View Pending Requests by User.

Procedure

1. From the main navigation tree, click View Requests > View All Requests.
2. On the View All Requests page:
   1. Click the icon () next to More Search Criteria.
   2. Under Status, clear all items except Pending.
   3. Optionally, we can filter by date, service, and user to narrow your options.
   4. Click Search Requests to display a list of pending requests.
   5. Select the request that you would like to cancel, and click Cancel Request.
3. On the Confirm page, click Cancel Requests.
4. On the Success page, click Close.

Results

When a request is canceled, an email notification is sent to the requester, provided that:

• Notification is not disabled. (By default, notification is enabled.)

• The email server and other properties are configured in the enroleMail.properties file.

• The requester has a valid email address.

The email notification lists the person who canceled the request, the date and time that the request was canceled, and the reason that the request was canceled.

Parent topic: Requests administration

Related tasks

• Manually applying the email notification template changes for canceling a request

Related reference

• Request for information (RFI) states