Requests administration

The View Requests task indicates the progress and completion of submitted changes and requests that you and other users make to the system.

Request status is available through the View Requests task from the main navigation tree. We can choose to filter your search for requests by user or service. To view pending requests, click View Requests > View Pending Requests by User or View Requests > View Pending Requests by Service. We can also choose to view the status of all pending and completed requests from the View Requests > View All Requests task.

• Requests and activities
  Requests initiate a workflow or a work order for manual service operations.
• View all requests
  We can view all the requests users submitted.
• View pending requests of users
  We can view those requests that are submitted by a user, but are not completed.
• View all requests of users
  We can view all the requests that a user submitted.
• View pending requests by service
  We can view all pending requests that are submitted for a particular service.
• View all requests by service
  We can view all the requests that are submitted for a particular service.
• Canceling pending requests
  We can cancel requests that are not completed.