Troubleshooting software installation problems

 

This information describes common problem scenarios, recovery methods, and ways to get help if you encounter a problem during i5/OS^® software installation.

Error messages and reference codes (also known as system reference codes or SRCs) let you know that an error occurred during the installation process. Use the error messages or reference codes to determine which part of the process failed.

• Where to begin recovery
  When you determine that you have an i5/OS software installation error, first determine what your first step to recovery should be.

• Image catalog recovery
  If you used an image catalog to install i5/OS software, follow these procedures to determine where the failure occurred and the appropriate recovery action.

• Operations Console recovery
  Following are common problems that can occur when using Operations Console during an i5/OS installation or upgrade.

• Starting point for automatic installation recovery
  If you used the automatic installation process (replacing an i5/OS release using automatic installation), use the following information to determine where the failure occurred and the appropriate recovery action.

• Licensed Internal Code recovery
  Use this procedure if an error occurred when you installed the Licensed Internal Code.

• Operating system recovery
  Use this procedure if an error occurred when you installed the i5/OS operating system.

• Licensed programs, PTFs, and secondary language recovery
  Use this procedure if an error occurred when you installed an i5/OS licensed program, PTF, or secondary language.

• Starting the automatic installation process again
  If you want to start the i5/OS automatic installation process again after recovering from an error, use one of these possible methods.

• Starting the manual installation process again
  If you want to start the i5/OS manual installation process again after you recover from an error while installing licensed programs, PTFs, or secondary languages, use one of these methods.

• Initialize System (INZSYS) recovery
  In an i5/OS software upgrade, the installation is complete when the licensed program portion of the installation process and the INZSYS process is completed successfully. If the INZSYS process did not complete, follow these procedures.

• Disk configuration warning and error messages
  You see a disk configuration warning or an error report on a display when your system detects errors or warning conditions in your disk configuration. You might see this display immediately after the hardware upgrade procedure or while you are installing the i5/OS operating system.

• Starting from a power-off condition
  If your system unit power is off, perform the following steps to power on the system and begin a normal i5/OS installation.

• Reference codes for i5/OS software installation
  If a reference code appeared during the automatic or manual installation, use these procedures.

 

Parent topic:

Installing, upgrading, or deleting i5/OS and related software