Tracking problems

 

You can use several methods to track the problems that occur on your system, such as querying problem status, finding a previously reported problem, and adding notes to a problem record.

• Querying problem status
  To retrieve the latest status of a previously reported problem, these methods are available to use.

• Finding a previously reported problem
  To find a previously reported problem, you need to know the number assigned by the service representative, which is known as the Problem Management Record (PMR) number.

• Adding notes to a problem record
  To attach a note or to add a note to an existing note in the problem record, perform these steps.

 

Parent topic:

Overview: Reporting problems